FAQs

What are your shipping times?

Once you place an order please allow 7-10 days for items to be shipped.

What is your return policy?

Returns are only available for full-priced Items must be in original condition with tags still attached and are subject to inspection. They must be shipped in an opaque bag with adequate tape and protection. Once Upon A Fitness offers  returns for STORE CREDIT ONLY within 30 days of the order's original ship date. SHOPPERS WILL BE RESPONSIBLE FOR RETURN SHIPPING. Your store credit will be in the form of an E-gift card which will be available within 3 to 5 days after we receive and process the return. Each E-gift card will expire two (2) years after the original issue date. 

Can I cancel an order?

Please note that our orders CANNOT be canceled, changed or modified after checkout due to our quick turnaround and processing times.  

 

What if my products are damaged?

If you receive a damaged item, contact us within 72 hours of receipt. If the notification occurs outside of this window, we can no longer process the return. All damaged goods require a submitted photo to be reviewed. Please include any damaged or defective areas in the photo.